Release Date: Apr 20, 2019 | WooCommerce – Freshdesk is a Freshdesk integration plugin for WooCommerce. Help your customers quicker, using WooCommerce and Freshdesk.
Using WooCommerce Freshdesk, connect your WooCommerce-powered online store to your Freshdesk help desk account, helping your customers to request assistance with orders and to receive their answers as quickly as possible.
Key Features: Customer
- Quickly create a new ticket related to an order
- View a list of active tickets, directly on your “My Account” screen
Key Features: Store Owner
- Create a new ticket when viewing an order in the WordPress admin
- Create a new ticket from a blog post comment, directly from the WordPress admin
- Connect, and synchronise, a product with a forum category and solution category within your Freshdesk helpdesk
A full Freshdesk solution
Freshdesk contains many moving parts including a ticketing system, discussion forum and solutions centre (knowledgebase). WooCommerce Freshdesk integrates seamlessly with each section of Freshdesk, ensuring the seamless creation of forum and solution centre categories, as well as helping your customers to create tickets without having to leave your store.